John D. – December 18, 2014
Very prompt and professional. Wasn’t able to complete all of the clean up due to darkness, so came back the next day and completed, including vacuuming the gutters.
Len W. – November 14, 2014
After taking detailed photos and measurements, the window was manufactured within 4 weeks. Installation took only 2 hours and was completed before cold weather set in. Workers were very friendly and professional. Finish trim and calking matched existing casing and trim. Excellent job!
Ethan T. – October 23, 2014
Zen installed seven windows in my home with energy efficient replacements. Everything went very smoothly and professionally. They left the premises in tidy order and were very pleasant to deal with overall. Two of the windows to be replaced had custom venetian blinds already installed and I was concerned they might not fit the new window space, but I was assured that they would. The only glitch along the way was that the blinds were not re-hung before they left. At first I thought, no problem–I’ll do it myself, but I had considerable difficulty and the wrong tools for the job. I got in touch with Matt, the project manager, and explained my predicament. Without hesitation he said he would come back on site and re-hang them himself. And he was going to do this on a Sunday! In the end, I was able to re-hang the blinds myself, but his can-do attitude and his focus on customer service and satisfaction was impressive. This attention to detail and respect for the customer’s concerns characterized my entire experience with Zen, and this is largely due to Matt’s exceptional service and responsiveness.
Warren M. – October 03, 2014
Replaced a large casement window with 3 double hung windows. They look great. The installers were very efficient and extremely personable. Matt the owner of Zen windows came by and checked on the installation personally. Would not hesitate to use them again.
Millie G. – September 30, 2014
It went exactly as you would want any transaction to go! Upon setting up the appointments, Matt was responsive, prompt, and friendly. Sent out all of the documents by email and we had a great paper trail. Updates on the status of the window order were also punctual and kept me in the loop of the status of everything going on.
Finally, on installation day, Gammon & Kevin were polite and clearly knew what they were doing. They were on time. They handled the job with great care and made sure everything was done correctly. Matt, the owner, came by to check on how things were going very shortly after they began to replace the windows and was present to make sure everything was going as expected.
Overall, a job well done all around. Highly recommend Matt and Zen Windows of Boston!
David K. – September 17, 2014
They confirmed the install date one business day before the scheduled installed and came at the time they said they would. They managed to squeeze a truck and a huge work trailer into a small driveway space and still left room for street traffic to get by. The install was completed in a few hours, with the business owner putting in a personal appearance to check that everything was satisfactory. We no longer need to search for window installers. All we need to do is contact Zen whenever we need new windows.
DeAnna M. – September 15, 2014
Zen removed a wall dividing our porch and kitchen and finished the opening as well as installed a new exterior 12-lite door. They also installed a new slider in our basement. They worked closely with our concrete cutting contractor to remove the old single door, support the area for the new expanded opening, then installed the new slider once the opening was cut. Better than we ever expected!! It was perfect.
Lori G. – September 09, 2014
Everything was great from start to finish. Matt was very responsive with the quote and answering any and all questions I had. He always supplied any information I asked for and anything else he thought might be helpful. He made sure I had all the brochures I needed and looked for additional information that was not in the brochure (sound ratings). He was excellent.
The doors were installed by Kevin and Gamma. They also were excellent. They arrived when they said they would. They immediately started work and worked non-stop until the project was done. They removed 3 sliding glass doors which formed a wall in our sun room. They put in the new ones, insulated, and caulked. They cleaned up everything. When they left, it was actually cleaner than when they arrived. Their work was immaculate – we could not find any detail that was not correct. Plus, they completed the entire project in one day.
I highly recommend Zen Windows and their installers. They absolutely work hard to make sure the customer is happy. The doors are well constructed and I believe will save us a lot in energy costs this winter. We will definitely be using them again when we are ready to replace some windows in another room.
Ruth S. – September 02, 2014
Matt made the process of comparing and buying windows very easy. He was the only vendor who didn’t require a home visit. He was knowledgeable about his products, and even went so far as to send me a discount coupon for a free window upgrade.
The workers were on time, pleasant, and very professional. It was clear they knew what they were doing. When it was discovered that some of the windows were the wrong trim color, they immediately set about making it right. There was no pressure to accept anything I wasn’t 100% happy with. Both Matt and the installer supervisor visited the job site to make sure everything was okay.
After the job was finished, clean up was done quickly and completely. I am extremely happy with my new windows. They look great, and are so much easier to operate! I can’t wait to see what kind of difference they make this winter.
Christine P. – August 28, 2014
Outstanding service from start to finish. Matt was quick to follow up with all questions – I had quite a few and he was very patient and helpful. There was a bit of a backlog to schedule the appointment, but not too long. They were flexible in working with my schedule and got everything done in one day- including a great job cleaning up. Everyone involved in the process was courteous and helpful. And I love the new windows! Completely happy with this company and would strongly recommend them.
Pete – February 21, 2015
I was attracted to Zen Windows because they provide a quote via Email with no sales calls where salesmen try to sell you all sorts of upgrades, etc. I emailed Matt from Zen and told him what I was looking for and he provided a quote the next day. After some research I did, it seemed a reasonable quote. I was also using the no interest HEAT loan for the majority of the expense and Matt was familiar with that process. Zen scheduled a measurement appointment for which they were prompt.
I was told it would take approximately 3 weeks to produce the windows and schedule the installation. They were right on the mark and soon scheduled the installation. The installers showed up as planned and got right to work.
Bob and Steve did a very professional job with the installation. Careful removal of the old windows, proper preparation of the window opening, insulated the window frame and the new window buttoned it up nicely. The job was initially scheduled to take two days, but in the end it took about two and a half days. I had no issue with the job taking an extra half day and do the job correctly than hurry just to meet a promised deadline. I can appreciate that tremendously. I would much rather have someone take their time and do a job correctly than hurry just to meet a deadline. They caulked around the new window and when they were finished you could barely tell they were there. There was some minor touch-up painting that had to be done along the frame where they had to pry the old boards but it was fairly insignificant.
They cleaned up well after themselves. Bob and Steve extremely professional and quite friendly. Overall this was an excellent experience. I can’t believe the difference that the new windows have made. I am very pleased with the work that was done and I would not hesitate to hire them again.